Order Queries

In this section you will find useful information which we hope helps answer any queries you have when placing an order.

Where is my order?

When you checkout, you can choose to do so as a GUEST, or for your convenience, you can CREATE AN ACCOUNT - If you choose the latter then you can find the most up-to-date information for your order...

Avatar

By Mark Nicholson

updated over 2 years ago

I've placed an order but heard nothing?

When placing an order, we ask you for an email address - this is so that we can email you confirmation when you checkout and also order updates as they happen. If you have not received anything...

Avatar

By Mark Nicholson

updated over 2 years ago

I've received only part of my order

Please check your dispatch confirmation email. It could be that the rest of your order is coming separately, although we do try where possible to send everything at the same time. If you no longer...

Avatar

By Mark Nicholson

updated over 2 years ago

I've been waiting longer than the estimated lead time for my order

We're really sorry about that. We work hard to ensure we meet expected delivery dates and try where we can to reduce delivery times and avoid delays. If you've been waiting longer than you should...

Avatar

By Mark Nicholson

updated almost 2 years ago

Can I speed up my order?

We make most of our products to order - and some things just should never be rushed. In the case of painted furniture, it needs time to dry and harden. This is why we typically work to a 4-6 week...

Avatar

By Mark Nicholson

updated almost 2 years ago

I'm a trade customer and want to place an order

Here at Harvey George, we believe in offering amazing prices to everyone and so no longer have a dedicated Trade Department.If you wish to place a large order for multiple items then you can get in...

Avatar

By Mark Nicholson

updated about 3 years ago